What’s not so easy to find? Hard facts and case studies that demonstrate if any of this creates profit on a sustainable basis. Yes, the occasional viral video hits the jackpot, and once and a while a local business scores big on Twitter. But day in and day out? Don’t bank on it.

Online marketing, is just that: marketing. Unless you’re amazon.com, that’s not the same as sales.

Especially for the B2B world, selling is a personal contact sport. Only to the extent that online tools enhance relationships and awareness, can they indeed lead to sales. Same for direct mail, brochures and printed collateral which are increasingly rare and correspondingly effective these days.

You’re gettng word of mouth, referrals and testimonials? Great. Increased credibility and visibility though internet channels? Super Duper! Top of mind presence though e-mail and direct marketing? Very cool.

Still, and especially in tough times, your business must address the question of selling. Not blog posts. Not impersonal e-mails. Not customer service. Selling. It’s a separate in-the-moment skill that has to be carefully woven into the texture of your company.

Taking a lot of time to develop, update and enhance your selling skills, product knowledge, and customer knowledge (and that of your team) isn’t fast, sexy or cheap. Which is precisely why so few companies get it right.

In his new book Linchpin, revolutionary business thinker Seth Godin helps us find the art in our work, regardless of job description. Here’s a 60 second interview about what we can bring to each day of our working lives:

Linchpin Meetup

From Seth: This is first ever unofficial Seth Godin Linchpin worldwide Meetup. It’s a completely non commercial chance to find and connect with other members of Seth’s tribe, an opportuity to talk, challenge, and inspire your fellow travelers.

The first ever Rancho Cucamonga Linchpin meetup will be held on June 14, in the Copies&Ink meeting room. As of this post, we’re up to 7 attendees, but wherever you live, there’s a meetup near you. If you’d like to participate here’s some information.

This is a huge problem for small businesses, where marketing gets stuck between a dozen other priorities. Even dedicated marketers within large corporations are frequently are pulled off task, and lose sight of the big picture. Last but not least,  marketing gets stuck in no man’s land: perpetually caught somewhere between the sales and human resources team.

I believe that every great company deserves great marketing. To make it accessible we’ve created a simple system based on accountability. We put a deadline in place, and you’ve got to check in on a regular basis to report progress. Beyond that, the BrandOne Marketing Coach Program is designed to help you get clear about your company and its marketing.

If having your own personal marketing coach sounds interesting, feel free to check out the program in more detail. The Marketing Coach 2 minute slide show covers the philosophy and general outlines of the program, which will be FREE to all participants who enroll during the first 60 days. I hope you’ll join us.

There’s more about our marketing services at the BrandOne blog site.

Perhaps you’re old enough to remember video of John Cameron Swayze delivering the iconic Timex slogan: Takes a Licking and Keeps on Ticking. Fans of the recent TV series Mad Men were recently reminded of the classic Think Small print ad campaign for Volkswagen. Both ads were conceived and penned by the legendary copywriter Julian Koenig.

Seems like great copywriting is largely a lost art. A recent blog post by from a well known e-mail marketing company posited that “e-mail copy that sells” must include benefits, subheads, short blocks of conversational copy, a well crafted subject line, etc. All of these elements refer to form, and little falls to content. There’s nothing about reaching out to the reader with a single coherent message. Nothing about capturing the readers’ imagination. Nothing about ideas that are compelling and memorable.

And then there’s the disturbing adulation of psychological trickery in web marketing content as well as the ascent of highly paid Google AdWords strategists. All of this seems to nicely coincide with the collapse of our economic system. It’s like the dot com bubble all over again, this time accompanied by credit default swaps and insanely over-leveraged financial institutions. Lack of substance might be the appropriate words to sum things up.

In the good ol’ days, marketers were gifted writers who worked in a commercial setting. Though these writers of short sentences weren’t revered by their peers, today one can find much to appreciate in their work. A fascinating account of the advertising world, including a contemporary interview of Mr. Koenig can be heard on a recent installment of This American Life.

Today’s e-conomy can be looked at as a house of cards. Much is free or cheap on the internet, and the temptation to do-it yourself is the order of the day. The problem is that talented graphic designers, skilled commercial artists and great copywriters (for that matter all stripes of writers) need to eat too. Ironically, their talents are needed now more than ever.

Over a decade ago typographer and graphic designer Kathleen Tinkel wrote:

Armed with our Macs, we presumed to compete with our creative partners (typographers, illustrators, airbrush artists, retouchers and more), helping to put some trades out of business. But the computer isn’t as capable as a talented artist or skilled artisan, so we traded quality for glitzy tricks and techniques, and turned ourselves into high-tech production artists in the process… Our clients…believed the ads that said they could dispense with expensive designers, and instead began to buy their own Macs and WYSIWYG software… Is graphic design dead?

Personally, I’m prone to agree with Monty Python and wheel out the discipline of graphic design on a cart. This opinion is based on countless experiences over the last decade, as well as the dearth of thoughtful, well designed print in all but a small minority of examples currently in circulation.

One such experience was the recent phone inquiry from a new customer excited at the prospect of fancy color business cards now within her $50 budget. When advised that she’d need to supply a ready to print PDF or application file, there was a moment’s hesitation. “It’s just a logo, a line and a little bit of text. Isn’t there any way I can get around paying someone to set that up?”

All too typical.

After some thought, it occurred to me that today many a person would easily shell out $75 to get his/her car washed and waxed but never even consider a similar amount paid to a graphic designer to create a vibrant design which could and should last for years to come. Design is dead, because today all too few marketers see its inherent value.

Yes, creating your own home-brew design on a PC or Mac can be an immersive experience. Hours fly by, and we become increasingly attached to our creation with each passing minute. Regardless of its merit.

Herein lies your opportunity: Invest in good design. With so many routine layouts in circulation these days, your own professionally designed presentation will likely jump off the page and grab your customers’ attention.

And, also you’ll have time to use your computer for something that’s fun.

Still, too many sites seem to miss the mark; they’re stuck in old world thinking about marketing and advertising. They focus their engergy on promoting a brand, or product benefits. Yes, people still do buy the brand, but using a website to promote a brand misses the point.

The brand message rings a little hollow in the wake of Enron and AIG. People want to know who they’re really dealing with. Is your website a window into the soul of your organization? Or is it a billboard designed to fit into a 19 inch montor?

If you’re in a small business or professional practice, your website is a huge opportunity, done right. You can spend your energy trying to look like a mega corporation. Or then again, you can let your website (and the rest of your marketing) give your customers a taste of what it’s really like to do business with you. You can freely share your expertise in the perfect medium. After all, the web was designed from the ground up for the exchange of information.

Big or small, there’s really no downside to being generous, even with “proprietary” information. Doing so establishes credibility and maximizes exposure. It generates good will in a way that an advertising message cannot. Anyway, people expect free information, freely given, on the web. Bucking that trend will be an uphill battle.

The perfect website doesn’t have to be pretty, though that doesn’t hurt. Instead, it should be fresh and vibrant, dymamic to the needs of the moment. It should be easy to maintain and practical. No need to hire a programmer on a daily basis, please. A great site is clear and consise in style, avoiding the burden of clutter.

A perfect site is one that you will continually perfect. You’ll be adding content, checking traffic, and search results on a regular basis. In short, if your site is gathering dust, it’s destined to be a dud in your marketing mix.

Finally, the perfect site complements the rest of your marketing, in print, and in the real world. It requires your energy and creativity on an ongoing basis.

The perfect website: the moment it’s done it’s time to start over.

Forget the elevator speeches and the boring chamber mixers. Follow this plan and you’ll be more successful in business and in life!

1. Concentrate on pinpointed target market(s).
2. Have at least two good reasons to add a name to your list.
3. Call to check names and titles on your list
4. Write great copy, for real readers.
5. Let copy define graphic design, not vice versa
6. Freely offer real value to your readers
7. Start small. Test and refine.
8. Scale up your best performing design.
9. Follow up all leads without delay
10. Make your product/service clearly best in class

Yes, building a program like this is a lot more work than a slapdash postcard sent to everyone and everything that moves within a 20 mile radius. Which is exactly why it works. Junk mail and spam are so very, very easy. Which is exactly why you should avoid them.

How much would you pay for this screen shot of Wednesday’s New York Times Inauguration issue? Likely, not much, even in full resolution. E-mail and web pages live in the cyber-world. We don’t put much value on them.

Physical copies of the actual newspaper were going for $30 or more on E-Bay, according to a report on NBC. On Wednesday morning, the day after President Obama’s inauguration, there wasn’t a copy of the Times to be found anywhere in Manhattan. For that matter, there wasn’t a copy of the LA Times available anywhere in our home town, Rancho Cucamonga. I checked several places.

Would you throw away your Led Zeppelin Mothership LP box set, after you’ve downloaded it in MP3? Of course not. We live in a physical world, and we value physical objects. We relate to these objects in a visceral way.

As much as we love to market via e-mail and web, nothing compares to the permanence of print. Your brochure tells a whole different story in print. The fine texture and heft of your business card communicates its own message to the reader. The persistance of a printed sheet and its consistency all lend credibility to your message.

Here’s the common fallacy: it’s always cheaper to dump the print, and use purely electronic communication. Before you make this calculation for your own marketing and communication, be sure to include how much value you might lose in the mind of the reader.

The best way to use print hearkens back to Marketing 101: clearly communicate the most relevant message for a well defined audience. Done right, print will hold its own in the ROI department. It deserves plenty of attention in your own marketing efforts.

And by the way, please continue to support your local print newspapers. They employ the professional journalists that provide some of the best online content. I guess the question to ask is: would you be willing to pay for the news online?

Wanna see more Obama inauguration covers? Here’s a site that collected some from across the globe. Enjoy!

For more than the last 100 years its been about yelling the loudest to the largest number of people. Making them notice you. Pushing a business card in their face. Building a restaurant on a street that they pass frequently. Bombarding them with “me-too” direct mail. Making “cheaper” your big selling point. Buying a giant billboard or airtime on a radio station to do any of the above. Guess what: these approaches don’t work nearly as well as they did 20 years ago. Unless you’ve got deep pockets, try something different.

Where to start?

I’ve heard so many folks talk about becoming a complete “solution,” a “relationship” seller and such. All of your real competition claims the the same. It pretty much falls on deaf ears any more. A waste of time and money.

“We’ll do anything to earn your business” doesn’t count. Does top quality mean anything to anyone any more? Great service? Low prices?

To all of the above I say: Big deal! (expletive deleted). Even a recession won’t make low prices the salvation of your brand. So what then?

The answer is uniquely yours, it can’t be something you’ve repackaged. It’s got to come from the inside out.

Get to work. Figure it out. Nobody else can do it for you!